Complying With Duty of Candour

September 7, 2015

From 1st April 2015, any UK organisations regulated by the Care Quality Commission (CQC) that provide health and social care services must comply with the new duty of candour regulation. And because many UK charities liaise with health and social care providers to further their missions of helping others, charities will invariably be affected by this new regulation.

Duty of candour is a regulation that requires care providers to be open and transparent with the patients who use their services and anyone who acts on the patients’ behalf. Going forward, anyone who works or volunteers for a care provider regulated by the CQC must follow a clear procedure in the event of a ‘notifiable incident’ to comply with the duty of candour regulation.

A notifiable incident is any unexpected incident that causes

unintended physical or mental harm to patients while they are being cared for or treated. To further clarify what counts as a notifiable incident, the CQC described the following unintended consequences of care as constituting a notifiable incident:


Neglecting to train employees or volunteers who help care for patients on how to comply with duty of candour could ruin your organisation—penalties for breaching include prosecution, significant fines and irreversible reputational damage. For more guidance, click here:

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